FAQs
If your ordered item becomes unavailable, prepaid orders can receive a full refund. Alternatively, you may choose a replacement product along with a complimentary gift, subject to availability.
Yes. If your order has not yet been dispatched, contact our customer support immediately to update your delivery address.
Returns are accepted only for damaged or incorrect items. A complete unboxing video is mandatory. The claim must be submitted within 12 hours of delivery. The product must remain unused and in its original condition. Refunds for damaged products are processed within 7 working days. Refunds for cancelled or out-of-stock prepaid orders are completed within 24–72 hours.
If you receive a damaged or defective product, you may be eligible for an exchange. Record a complete unboxing video before opening the parcel. Email the video within 12 hours of delivery. Once approved, we'll arrange a replacement. If the product is out of stock, we'll offer either a refund or an alternative replacement with a complimentary gift.
If you experience any issues with your order, please contact our customer support team through Email, WhatsApp, or the Contact Us page. Our team will respond as quickly as possible to resolve your concern.
Once your order has been shipped, you'll receive a tracking number via SMS, WhatsApp, or email. You can use this tracking number to monitor your shipment.
Yes. At Cult Beauty, we offer authentic, high-quality products sourced from trusted suppliers. Every product is carefully inspected before dispatch to ensure it meets our quality standards.
Our standard delivery time within Pakistan is 3–5 working days. Delivery times may vary during public holidays, sales events, or due to courier delays.
No. We offer both Cash on Delivery (COD) and Bank Transfer / Advance Payment. You can choose the payment method that is most convenient for you during checkout.
Orders can be cancelled before they are dispatched. If your order has already been shipped, it cannot be cancelled. Please contact our customer support as soon as possible if you wish to cancel your order.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.